Total Delivery Time = Processing Time + Shipping Time

All estimated/typical delivery times are derived from real-world data from past orders. They are approximate times for reference only. 

 

Processing

The processing time begins from the date you place your order. It usually takes 1-2 business days to process your order. Once we've processed it, we can ship it.

Please note:

• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations. This is outside our control. Regular service resumes immediately after each holiday.
• Incorrect address details, customs clearance procedures, and other issues may cause a delay in delivery.

 

Tracking Your Order

When your items are shipped out, you should receive a notification from us via email with a tracking number. Track your order.

If you haven't received one or the tracking number doesn't work. Just contact us on our "Contact Us" page or send an email to hello@hellogut.co and we'll get you taken care of.

 

How much does shipping cost?

Shipping is free for all orders within the continental United States. If you are ordering from outside the united states it will vary.

 

How long does it take to receive my order?

All orders are typically processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Once it leaves our facility it takes 3-5 days to arrive depending on your location. Most orders arrive within 4 business days.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please reach out to us on our contact us page and we will get everything sorted for you!